GENERAL CONDITIONS OF PURCHASE
The website floristeria-en-madrid.es (hereinafter Florarte Madrid) has a catalog of services and products of floral art whose price includes the cost of transport and making available to the recipient at your home or delivery point decided by the customer (Homes, companies, hospitals, offices ... etc). The images contained in the catalog may not exactly match the final floral arrangement because it is a product made by hand, with fresh flower and it is not always possible to have the same flower.
Nevertheless the final result will always be of the same quality to the offered or superior and will respect the design and tonalities exposed in the web. Regarding the bouquets of roses will always respect the color and quantity requested.
In order to place URGENT ORDERS with immediate delivery (same day), the possibility of ordering must be consulted by telephone, and to agree with Florarte Madrid the time limit for delivery of the order. Florarte Madrid may reject urgent orders made through the web that have not been previously agreed by telephone, making the reimbursement of the amounts paid and making the customer aware of said resolution, either through telephone communication, or through mail Provided by the customer.
The purchase process:
The client can select the desired product to visualize its description by pressing the "SEE" button, or you can directly select it for your purchase by pressing the "BUY" button. By clicking the "SEE" button the customer can modify the characteristics of the product referring to their size or quantity of roses (if it was a bouquet of roses).
We remind you that it is also possible to obtain more information or make changes to the product through the information telephone of Florarte Madrid. From the display window of the product you can directly buy the same by clicking the button "to cart" or you can continue to display products from the Home page by clicking "continue purchase".
The customer can continue to select products from the web that will be stored in the page called "your cart", or finalize the purchase of your product by clicking "Finish the purchase". Once you have pressed the "Finish the purchase" button, another page will appear to fill in the order details and finish the purchase process.
In this ORDER FORM will request the personal data of the client, the data of the person who receives the flower arrangement and will indicate the possible forms of payment to pay the order. The customer must select a delivery day as well as a time slot of the three available to perform the service (from 9:00 a.m. to 2:00 p.m., from 2:00 p.m. to 4:00 p.m., or from 4:00 p.m. to 8:00 p.m. ).
For same-day deliveries please check product availability and conditions of service at Florarte Madrid customer service telephone number. Once the "Order Form" is completed on the website, the customer will be able to pay the order by selecting one of the three forms established on the website: By credit or debit card (not American Express), by payment through PAYPAL , Or by bank transfer to our account number (in this case it will be necessary to send to Florarte Madrid a proof of such transfer to firstname.lastname@example.org)
It will also be possible to request the collection "cash on delivery" through the telephone customer service 647 421 786. After selecting the desired payment method, the last step to complete the order will be to press the "send the order and pay" button to Be redirected to the secure page of your bank where you can finish paying with your card. Both the customer and Florarte Madrid will automatically receive in their email a message from Florarte Madrid with the details of the "Order form" where the customer can review the information provided during the purchase process.
Said "Order Form" will be purely informative and does not constitute proof of purchase or reservation of the product. The customer must ensure that the purchase process has been successfully completed with his bank, which will send the corresponding notification with the proof of the electronic transaction. This proof will also be received by Florarte Madrid so the customer will not have to resend it back to Florarte Madrid.
Schedules of delivery:
The usual delivery schedule is from Monday to Friday from 9:00 a.m. to 8:00 p.m., and the customer can select one of the three delivery slots: from 9:00 a.m. to 2:00 p.m.; From 2:00 p.m. to 4:00 p.m. And from 4:00 p.m. to 8:00 p.m.
On Saturdays and Sundays the usual delivery time is from 9:00 a.m. to 2:00 p.m. The customer can select any desired distribution slot when his order has been made at least 24 hours before delivery.
Purchasing conditions Florarte Madrid